Which 7-11 is near you?

After learning the Organizational Learning System Model (OLSM), I try to apply it in case of Hot Shot in 7-eleven. I just focus on the the learning system and interchange media. Hope you can give me some advice for me :)

Learning SubsystemEnvironmental Interface
It should scan the external environment in order to allow or disallow information to enter the system.
Eg. Survey the customers’ trends recently such as what kinds of snacks are the customers like most?
Eg. How much the customers are willing to spend under the inflation?

Action/Reflection
It should do the research and produce knowledge in order to satisfy the goals of the learning systems.
Eg. The name “Hot Shot”(熱賣點) is come from the customers’ advices under the marketing research.
Eg. The new match of snacks such as Hotdog with an 8-inch long sausage and Mike-tea are produced from the knowledge of managers and employees.

Dissemination and Diffusion
It should coordinate the elements of the learning systems such as manipulate the structure and communication channels.
Eg. Provide some communication channels for frontline staff to give their advice and feedbacks.
Eg. Form a team which work for the new product in Hot Shot.

Meaning and Memory
It should maintain the learning systems with artifacts, codes, and policy.
Eg. New Construction: orange and brown colours with wood grain pattern
Eg. New uniforms for the frontline staffInterchange Media


Reference:
http://www.7-eleven.com.hk/web/index.html (last vist: 24 March, 2009)

Organizational Learning Seminar

During the seminar, Miss Waltrant Ritter who is research director of Knowledge Enterprises asked us some questions. One question is embedded in my mind is:
How do you know that you learned?

Yes! For me, I started my study from kindergarten, primary school, secondary school....until now; I still go to school every weekday.

So you do your homework. But have you learned?
And you go to lectures. But have you learned?
And you get 'A' in some subjects. But have you learned?

When you count how much time you use for your study and what you have learned.
If you think about it, you'll see that working harder doesn't mean learning more.

My experience
Dick, is a primary 3 student, I teach him every Monday and Thursday.
When I asked him: "What you have learn today?”,
he always answers me so quickly such as "the sum of the fractional numbers". Then I asked him: "Do you know how to calculate it?" He said: "Sure! I know."
I gave him 10 questions to test his mathematics knowledge. After he did it, only 4 questions he did correctly. You can see that Dick always believe that he know that he learned in the school. But in fact, he doesn't know what he learned.

How about you? Are you same as Dick?
So, are there any ways to test I know that I learned?

I think we should ask ourselves a question to know what I have learned:
"Can I answer a question I could not have answered previously?"
If you can answer a question that you could not have answered previously, you've learned something. Although this way cannot apply in all situations, it is a basic question to know what I learned. Take one step ahead such as practicing, applying, trial and error can also test what I learned.